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A data export is an archive of the data Gradium retains for your organization: organization records, voices, sessions, files and batch content. Credentials and private account data are excluded. Data export is available on every plan, the free plan included.

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Request an export

Sign in to Gradium Studio, open the Profile dropdown in the top right, and select Organization. Then:
  1. Under Data controls > Data export, click Request export.
  2. Click Request export again to confirm.
The Data export confirmation, with Request export and then the confirm button numbered 1 and 2
The export runs in the background. When it is ready, you receive an email with a download link. Only organization admins can request an export. If you are a member, ask an admin of your organization. See Organization for roles.

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What to know

  • The archive contains sensitive data. Store and share it accordingly.
  • It expires. The download link stops working after 7 days. Request a new export after that.
  • It is not a snapshot. The archive reflects the data read while the export runs, not the state at one point in time.
  • One at a time. While an export is running, a new request returns the same export.
  • It covers retained data only. With Zero data retention on, request and response payloads are not retained, so they are not in the archive.