Zero data retention

With Zero data retention on, Gradium does not retain the request or response payloads of your organization’s speech sessions. It is available on our paid plans.

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Turn it on

1. Sign in to Gradium Studio, open the Profile dropdown in the top right, and select Organization.
2. Under Data controls > Zero data retention, turn the switch on.

Once it is on, Gradium no longer retains your request or response payloads. Only organization admins can change this setting. If you are a member, ask an admin of your organization. See Organization for roles. On a free plan, the switch is greyed out and shows “Enable zero data retention”. Hover it to see why, and use Upgrade plan at the top of the Data controls section.

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What it covers

Zero data retention covers the request and response payloads of your speech sessions: the text and audio you send to Text-to-Speech, Speech-to-Text and Speech-to-Speech, and the audio and transcripts we send back. Once it is on, none of that is retained.

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What it does not cover

It does not cover the inputs you give to our voice creation tools:

• The written prompt you send to Voice Design.
• The audio sample you upload to create a custom voice, whether it is an Instant Voice Clone or a Pro Voice Clone.

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Covering voice design prompts and voice samples

Not under the standard policy, but yes on Enterprise plans. If your organization needs Zero data retention extended to voice design prompts or voice cloning samples, contact support@gradium.ai: on Enterprise plans we can put a custom privacy policy in place that covers them.

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Zero data retention and data residency

The two are independent and combine:

• Zero data retention governs whether request and response payloads are retained at all.
• Data residency governs where your requests are processed. See Data residency.

For ISO 27001 certification details and security resources, see Security and compliance.